The Sienna’s cracked windshield was replaced today by Auto Glass Express, not the Glass Doctor recommended by our insurance. Glass Doctor was suppose to do the job on Friday, but I received the call on the the same day telling me that the vendor didn’t have the windshield even though I made an appointment a week in advanced. The lady from the office told me to either wait until next week or find another shop. I took the second option. Even after reading the negative reviews about Glass Doctor, I didn’t want to back out because the appointment was set and the shop has the stamp of approval from our insurance, but they just it so easy for me to make the decision.
I looked online and found Auto Glass Express with two positive reviews on Yahoo. (Yahoo had been quite a reliable source for services like these in the past). I called at 7:54am and didn’t realized that they open at 8am. Six minutes later a guy called me back even though I didn’t leave a message. He said that they have the windshield in stock and would be able to replace it in the afternoon on Friday.
Unfortunately my windshield required heated glass and they had both regular and heated glass in their van, but the heated one had some scratches. So they told me they would return the next morning to do it. They came back the next morning and installed the glass that is the same as the original from Toyota. I am happy with their speedy, professional service