Filed a Complaint to Toyota
I sent this letter to Toyota:
I had a service appointment at Priority Toyota Springfield on Friday, June 27, 2025 at 11 am. I didn’t leave the dealership until 4 pm. An oil change and state inspection took 5 hours. I had to wait at the dealership because Mr. MB refused to shuttle me home. I understood that distance from Priority Toyota Springfield to my house was 9.5 miles; therefore, he couldn’t take me. He grumpily informed me that he had been working since 8:00 am. I felt his pain, but I didn’t appreciate his rudeness.
From the long-wait service to the disgruntled employee, I was extremely disappointed with the entire Toyota experience. As an owner of two current Toyota Siennas and various Toyota cars in the past, I have been a loyal Toyota customer. I am looking to purchase a new Sienna, but I am not sure about the bad experience I had at Priority Toyota Springfield.
Please do better,
Sincerely,
Donny Trương