Toyota Responded

After I sent Toyota a letter yesterday, a Brand Engagement Advocate, responded:

Dear Donny Truong,

Thank you for contacting us about your 2018 Toyota Sienna. We are sorry to learn the electrical wires on the inside of the passenger door are melting and causing the air bag sensor light to turn on and we appreciate you contacting us for assistance. Thank you for the attachments.

Toyota Motor Sales, USA, Inc. understands your concerns with your Toyota Sienna. We apologize; as this issue is no longer covered under the vehicle’s warranty due to time and mileage limits, and as we do not show any recalls or other support programs applicable to the vehicle, Toyota respectfully declines your request for financial assistance towards the cost of these repairs.

In the interest of customer satisfaction and retention, based on your product loyalty, we would like to extend an offer of $750.00 towards future service(s), using genuine Toyota parts at an authorized Toyota dealership.

Once you have incurred the full amount of $750.00, or, if it is more convenient, you may send in documents for smaller amounts as they occur, and we will reimburse them on an ongoing basis until the total offer amount has been reached. Please forward the complete paid dealership invoice(s) and your receipt(s) to:

Toyota Brand Engagement Center
Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001

You may also scan and attach your documents as case attachments to this comment thread. Upon receipt of your documentation, we will send you a check.

We are sincere in our efforts of keeping you a satisfied guest and appreciate the opportunity to further review. Please know, we have documented your experience here at Toyota National Headquarters under your reference number. If you have any other questions, please contact us.

Sincerely,
N

Toyota Brand Engagement Center

That was not the answer I was hoping for. They should have covered the electoral malfunction on their part regardless of year and mileage. That’s not a wear and tear issue. It’s a safety issue.

Bonjour Vietnam