A reader shared with me his recent experience with Spirit Airlines. Here’s what he wrote:
Is this the new way for Spirit to bump customers?
I had the worst experience flying (or not) with Spirit last weekend. We got involuntarily bumped from their flight without any compensation.
Our tickets were booked with the correct information directly via their website. We checked in online, received our boarding pass, all with the correct information matching our IDs. Once we got to the gate we were denied boarding because somehow we aren’t in the system. Gate agents said there is nothing they can do and told us to call reservation. We called reservation and was told that there is nothing they can do except to rebook the tickets for another $200. I politely declined their “generous offer.”
I didn’t make a scene however though I did promise them that if we don’t get on that plane with our boarding pass matching our IDs I’ll do everything within my power to let everyone else know about it.
I have never flown with Spirit Airlines and I won’t even consider it based on this reader’s horrendous experience. Spirit does not live up to its name.