Dear Ms. M,
We would like to cancel the vacation resort rental booked for the week of April 4 to 11, 2020, which is three weeks from today. Yesterday the government declared national emergency on Coronavirus.
We understand your refund policy, but we hope that you make an exception for this grave pandemic. We made the decision to stop all non-essential travels until the Coronavirus is under control. The outbreak is too risky for us and for our 80-year-old mother in particular; therefore, this vacation will have to be cancelled. Please let us know if we have any options or if we can work something out.
Thank you for taking this serious matter into consideration.
The Truong Family