A few months ago, my Pixel 2, which I loved, didn’t wake up after an entire night of charging. I did not know what to do or where to go to get it fix. So I replaced it with my wife’s old iPhone 6 Plus. Two weeks ago I shattered the iPhone screen and took it back to the Apple Store for a repair. Apple ended up giving me a brand new replacement even the phone was already five years old.
Because Apple’s customer service was amazing, I would like to give Google a shot just to compare. I still owe $115 for a dead phone and it is still under warranty. I went back to the Google Online Store and found the tiny repair link buried all the way at the bottom of the page. I filled out my info and received a call back without five minutes, which was impressive. I spoke with the technician for 40 minutes. He instructed me to clean up the charging port, to plug the phone into the charger, and to hold the power button and the volume down at the same time. Nothing happened. He then started the process to get it replaced. Unfortunately, my Pixel 2 had a crack on the back housing, which I accidentally dropped the phone almost a year ago. It had nothing to do with the phone not charging. In order for me to get a replacement, I have to repair the back housing first at UBREAKIFIX for $170.
Not only Google’s hardware sucks, its customer service also sucks. It is time to break up with Google and go back to the beloved Apple.