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Apple Customer Service Rocks

Last Saturday, while visiting my mom in Lancaster, Pennsylvania, I took my baby Vương out for stroll. As I was enjoying the beautiful morning sunshine and breathing in fresh, manured air, my wife called. I picked up my iPhone 6 Plus and it slipped off my hand. The screen hit the concrete and smashed.

I took it to the Apple store in Park City to have the screen replaced. The cost was $150, a young Apple technician told me, and I agreed. I also let him know that I had been experiencing “ghost touches” in the past few weeks. I explained that the phone was having a mind of its own. It opened up apps all by it self. When I listened to music, it would jump to the next song randomly as if it doesn’t like the song I had selected. Typing had been extremely awful since I had done quite a bit of blogging on the phone. He understood and said, “The experience must be really frustrating. Let me take it to the back to take a look.”

Ten minutes later, he came back and told me that the touch screen would be hard to repair; therefore, Apple would replace it with a brand new iPhone 6 Plus with the same specs as my current one. The cost is $150, which was the price for replacing the glass. I was in disbelief. It was too good to be true. Of course I agreed. Then he did the final diagnostic on my current phone and it failed. The phone needed to be sent to Apple’s repair center for further testing. It would take three business days. See, it was too good to be true. Fortunately, he loaned me an iPhone 6 while mine was sent out.

Three days later, I received emails and a phone call to let me know that a new iPhone 6 Plus was ready for me to pick up. In addition, Apple gave me a 90-day warranty even though my old phone was already 5 years old and had no warranty beyond the manufacture. I had my new phone since Friday and just loving it. It does everything I needed. I am glad that the Apple guy didn’t try to sell me a new iPhone X because I was not going to drop a grant on a phone.

I was thinking of getting a Pixel 3A because I enjoyed Google’s user experience. Unfortunately, its hardware sucks. I loved my Pixel 2, but it died on me one day and I still owe Verizon $200 for the dead phone. I tried to contact Google online, but it required the phone’s serial number, which I could not find since I can’t even get the phone to start up. I gave up and went back to Apple.