Our Fios Internet has been slowed and dropped constantly the past few months. I was hoping the router would fix itself so I don’t have to call Verizon’s customer service, but the problem has not been fixed and my wife kept pressing me to call so I did yesterday. I dialed 1-800-837-4966 and managed to get a representative after selecting some options. After taking down my account information and the issue, she transferred me to tech support. Again, after taking down my information and issue, anther representative transferred to Fios department. Again, after taking down my information and issue, anther representative transferred to Fios tech support. Then the Fios tech support transferred me back to the the same original options I first got when I dialed the 1-800 number. Wasting 45 minutes, I was led to nowhere and all I simply wanted was a new router.