Two weeks ago (Feb. 17, 2o14), my Sienna windshield cracked. I called my insurance and the representative connected me with Perfection Glass, which is one of its vendor. We set up the next day for the replacement. The technician was supposed to call me in the morning to tell me what time he would come out.
The next day I heard nothing. Around 3 PM, I called Perfection Glass and the sale rep didn’t seem to have my record on file. After ten minutes verifying my info, she told me that they were waiting for the seal to arrive and they wouldn’t be able to come out in another three days. Why didn’t she called to let me know and let me waited a whole day? She didn’t know and didn’t seem to care.
On Feb. 20, 2014, I called the company in the morning to make sure that someone could come out. My wife was at home and a technician did come out to replace the glass. From what she told me, the technician seemed like a nice guy. The only problem was that there was a scratch on the glass and they made a deal to come back to replace a new one last Thursday.
He called me on the day it was rescheduled, but he never came and never called me back. In the evening I called him and he apologized for being behind so we have to reschedule for yesterday. Unfortunately, the snow was heavy so I didn’t expect him to come out. Now I am not even sure when they’ll come again to replace the glass.
It was such a frustrating experience. One lesson learned: never go with what your insurance company recommend.