An Honest Mistake

A few weeks ago, I sold a brand new pair of ski boots via Facebook Marketplace. My wife bought these boots two years ago for Vương, but they were too big for him. Since we had a pair of hand-me-down from Xuân in the same size, he didn’t need that pair anymore.

I sold the pair to a guy in Pennsylvania. I typically don’t ship things, but I made the exception since he was willing to pay for the shipping fee. A few days ago, he texted me back to let me know that I sent him two right boots. He sent me photos of the boots: a size 19.5 and 20.5.

I was shocked. I didn’t bother to check the boots because I thought they were correct. Vương never tried them on. I didn’t take any photos of the boots because they were brand new. I just took the photos off the company’s website. Luckily I did film them. I couldn’t tell, but my wife could see that they were both right boots in my video.

I apologized to the buyer and issued him a full refund including the shipping charge. I told him to keep them or discard them. He didn’t need to send them back to me. He was understanding and thanked me for my honest mistake.

When my wife bought these boots on Amazon, they sent us the wrong boot, but we never checked. The lesson is to always check the boots for the right size. I used to work for Foot Locker when I was in high school, I should have known better.