Claiming the Offer

I am sending in the documents and receipt to Toyota Brand Engagement Center. I also wrote the following note:

Dear N,

Thank you for responding to my 2018 Toyota Sienna’s airbag issue back in March, 2024. Unfortunately, the airbag light went on again in June (Memorial Weekend), which was just two months after it was fixed.

I took our Sienna back to Ourisman Fairfax Toyota again. As you can see in the documents and receipt, the new cost to fix the issue the second time was $3,483.06.

I am providing you with all the paperworks to show that I have met your “offer of $750.00 towards future service(s), using genuine Toyota parts at an authorized Toyota dealership.”

I am looking forward to hearing back from you.

Current owner of two Toyota Siennas
Donny Truong

Let’s hope Toyota will keep its words.