On April 15, 2021, I drove to my sister-in-law’s house to pick up her son to go ice skating with us. As I backed out of her driveway, I felt an impact. Her neighbor across the street also backed out and we collided. The edge of his bumper hit the side of my bumper. His car was fine, but my minivan was damaged. We called our insurance and settled the coverage.
I took my minivan to Ourisman Toyota Collision Center to get it fixed. They did a good job of replacing the bumper and the sliding gate in the back for $3,500 (covered by insurance). The downside was that they took almost three weeks. We didn’t have rental in our insurance policy. Fortunately, my wife and I both work from home; therefore, we could get by with our other minivan. Still, there were times that we both needed to be out.
In addition, I asked them to look at the scratches on the sliding door that were unrelated to the collision and to give me an estimate so I could pay out of my own pocket. They said that they would take care of them without additional cost. When I picked up my minivan, they did nothing to the scratches.
I talked to David Martin, the production manager, and he said that he would order the protectors and schedule a specialist to replace the projectors. He said that the cost would be less than $100. I agreed to the service. I am not sure if he would follow through with it or just an empty promise.