A few months ago, a couple of young men knocked on our door during dinner time. I was about to send them away until one of them started to speak Vietnamese to me. He explained to me that he could get us a new roof from our home insurance if I let his crew inspect our roof. I couldn’t turn away a fellow Vietnamese so I agreed. They discovered that a hail storm sometimes in July had damaged our roof and they made a claim to our insurance. After they reached the deal with the insurance’s inspector, the insurance agreed to pay for our new roof as well as our shed.
Last Saturday, they came at 7:30 am and installed the new roof around 1 pm. I haven’t have a chance to go to the roof to check, but it looks good. They didn’t do the shed yet. I am hopeful that they will keep their word and come back to do it this weekend. Other than that I am satisfied with their service.
Update on November 3, 2019: Two weeks had gone by and they have not come back to do the shed. I called the Vietnamese guy last week and he he said this week. I am not going to waste my time complaining or making a big deal out of it. I am just disappointed. I also found a dozens of nail the left behind on the gutter. My wife found about a dozen on our yard. My son also found one on the driveway. Luckily, we didn’t drive our cars over it.
Update November 16, 2019: They finally came back to do the shed and they did a good job. I am not sure if they kept their word or they knew they wouldn’t get the second half of the payment if they didn’t finish the job. Early in the week, my insurance forwarded me the final bill they submitted claiming that the job was done, but I responded that they did not finish their job and told my insurance to hold off the payment. It turned out that the payment would go to me and I would pay the contractor. I would have refused to pay them if the job was incomplete. It’s all good now.
I recommend United Roofing & Exteriors after all.