As much as I like to attend social events like Refresh DC, I had a parental dilemma. Should I go or not? I would feel guilty for leaving the two boys with my wife, especially if the event wouldn’t turn out so great. Tonight with Steph Hay holding down nclud studio, however, the time away from the boys was worth it. She was quite an energetic and engaging speaker. Her message was clear and strong: “Trust makes users happy.” Set realistic expectations and meet them. You don’t have to be the best. You just have to be real. You rock, Steph!