Letter to Toyota to Address the Power Sliding Door Issues

Sending another letter to Toyota:

Last evening, December 26, 2025, the cable in the driver-side power sliding door on our 2018 Toyota Sienna SE broke off. We were able to close the door manually, but now it can’t be opened. We are on our ski trip to Vermont, which is about 500 miles away from home. We are deeply concerned with our family safety. We are a family of 6: my wife and I with 4 small children.

We also own a 2011 Toyota Sienna XLE. One cable broke off last year and another cable broke off about six months ago. Both of our sliding doors broke, but they can still be used manually.

The cost for replacing the cable is around $2,500. For 3 doors, that will cost us $7,500. Once the passenger door on our 2018 Toyota Sienna SE snaps off as well, that will cost us $10,000. But the more pressing issue is that we cannot open the driver-side sliding door on our 2018 Toyota Sienna SE.

We are in the process of looking for a new minivan. We almost went with the 2026 Toyota Sienna Woodland, but the sliding door issues have made us change our mind. We loved Toyota and had been loyal customers. Is there anything you can do for us?

Thanks,
Donny Truong