2018 Toyota Sienna SE Side Door Mystery is Solved

After 29 days at the dealership, our 2018 Toyota Sienna SE is back to us—just in time for our vacation to Canada. Ourisman Fairfax Toyota has exceeded its customer service. Ourisman loaned me a car all the 29 days while my minivan sitting in their shop.

It was an unforeseeable accident. The Deet chemical in the Repel Insect Repellen melted the rubber, not plastic. It took the technician two weeks to figured out. The final cost was almost $3,500. I am so glad that Connect insurance covered the cost. I just paid the deductible.

Let’s hope that everything will be good in the next few weeks.