Deet is the Root Cause of the Melting Wires

Our 2018 Toyota Sienna LE has been residing at Ourisman Fairfax Toyota since the morning after Memorial Day, which has been almost four weeks already. I took the car back to the dealer just two months after dropping $1,245 to fix the airbag warning light issue. The issue occurred again.

Two weeks after the drop-off, an Ourisman Fairfax Toyota technician reported that there were chemical spills that melted the wire-cover plastic and the plastic inside of the door panel. The chemical was from a bug spray.

A few months ago, a bottle of Repel Insect Repellent was accidentally spilt into the passenger front-side door. The Deet in the chemical melted plastics. I filed an auto claim to our American Family Connect Property and Casualty Insurance Company. Last Tuesday, the insurance company sent an independent appraiser to the dealer to assess the issue. They are still investigating to find out if this is a wear-and-tear issue or an accidental issue, which would be covered under the comprehensive policy.

I hope they will make the decision soon. If they decline the coverage, I will have to appeal. There’s no way I am going to drop another $3,500 to fix it. At this point, I just don’t know what to do anymore. I just have to wait patiently for the insurance company.

Even though my car is at the dealer, Ourisman Fairfax Toyota has loaned me a car to get around. Mad props to them.